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Conditions of Use

CUEPOWER.CO.UK TERMS & CONDITIONS

Welcome to cuepower.co.uk, the online cuesport and home leisure web-site operated by Sportpower Ltd on the website www.cuepower.co.uk (“Website”).

Cuepower.co.uk is the trading name of Sportpower Ltd which is a company registered in England and Wales. Company No. 05486316. Vat Registration No. 931 3608 40
The Website is owned and operated by Sportpower Ltd, whose address is Cuepower.co.uk, Unit 3, Coach Close, Shireoaks Triangle Business Estate, Worksop. Nottinghamshire. S81 8AP. England.
The following terms and conditions (“Ts and Cs”) specifically apply to cuepower.co.uk and its services, and must be read and accepted irrespective of the terms and conditions applicable to the sale of other products at the Website.
Please read these Ts and Cs carefully as they set out the terms under which you may use our services. We also recommend that you read the Privacy Policy and Help section, also available on the Website, and welcome you to contact Customer Services on 033312 147 147 during normal office hours if you have any questions.

CUEPOWER CONTACT DETAILS

You can call us on 033312 147 147, (Local Rate) or from abroad 0044 1909 489827 alternatively contact us using one of the methods below:

CUSTOMER SEVICES

Please contact us at sales@cuepower.co.uk for general enquiries about your current order status, delivery information or help with ordering.

SALES & ADVICE

For enquiries about our products and pricing please email us at sales@cuepower.co.uk. We will always be happy to give advice whenever we can!

POSTAL ADDRESS

Cuepower.co.uk
Unit 3, Coach Close
Shireoaks Triangle Business Estate
Worksop
Nottinghamshire
S81 8AP
England.

ABOUT US

Cuepower.co.uk is run and owned by Sportpower Ltd. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via any of the methods above.

MAKING A PURCHASE

Making a purchase is very easy. Just browse our product range, and click add to cart for any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to satisfy the order. If you have any problems whilst ordering please contact us by telephone where we can take the order manually.
We accept payment using PayPal, credit/debit card payments with VISA, MASTERCARD, SOLO, DELTA and SWITCH/MAESTRO. Alternatively you can send a cheque in the post made payable to Sportpower Ltd to the above address or even give us a ring and we will gladly take the payment over the phone.

SHIPPING AND HANDLING

Shipping costs and times vary from product to product. You are given the total shipping cost on the checkout before the payment stage.
Small or standard items are usually despatched on a next day service but can take longer if we need to arrange shipping them from a supplier, in which case please allow 7 to 10 days before the item is shipped.
From experience we have learnt that to deliver larger items to customers and to offer the best service possible is not necessarily to offer quickest delivery service. Most couriers are not equipped to handle large or heavy items as they either only use one man to deliver or have no moving equipment, and therefore the goods are at risk of being damaged, which let’s face it is an inconvenience for everyone! We have found that to deliver larger items we are better off using either two man delivery companies or to palletise items. These specialised logistics companies do not have such a large coverage compared to some of the national couriers and hence take a bit longer to deliver. They will however contact you prior to delivery, to give you your confirmed delivery day.
Shipping is made as soon as possible as we know you want your goods as soon as possible!

DELIVERY SCHEDULE

We process your order as soon as possible. For smaller or standard items we will normally despatch your order to you in 1-2 business days if we carry the item in stock, otherwise it can take up to 14 days before being shipped if the item is sent direct from our supplier plus up to a further 14 days for delivery. For very large items or items made to order it can take a bit longer and we would ask that up to 28 days is allowed due to the sometimes varying manufacturing lead times and specialist delivery companies schedules plus up to a further 14 days for actual delivery.
We are not liable for late deliveries, and cannot offer any compensation where time has been taken off work to take deliveries.

ACCEPTANCE OF YOUR ORDER

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us. Prior to despatch of the product(s), Sportpower Limited has the right to decline an order for any reason, including legal and regulatory reasons.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel

BACK ORDERS

If your item is not in stock, we can back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. For larger items or where a signature is required we will contact you to advise you of an approximate delivery date.

CREDIT CARD SECURITY

Shopping online has never been safer. All credit card numbers are encrypted in our bank approved software when the order is placed using more than 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

GUARANTEE

Our products come with various guarantees and warranties. Please refer to the products information for further details, or where not mentioned contact us for details.

REACHING US

If you need to reach us, please email us at sales@cuepower.co.uk, alternatively, you can phone us on 033312 147 147 or write to us at Cuepower.co.uk, Unit 3, Coach Close, Shireoaks Triangle Business, Estate, Worksop. Nottinghamshire. S81 8AP. England.

PRIVACY POLICY

To complete your order we need to collect some personal information such as your name, address and telephone number. This is used purely to fulfil your order and will be stored in compliance with Data Protection legislation. Any supplementary information is to improve the service we offer you such as informing you of offers and events or recommendations that suit your buying pattern or to change the look and feel of the site to reflect your preferences.

Cuepower.co.uk does not sell or trade any of your personal details to third parties and we do not store and Credit or Debit card details. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used. Data collected by this site is used to:

1. Take and fulfil customer orders
2. Administer and enhance the site and service

Only disclose information to third-parties for goods delivery purposes

OUR 100% SECURE SHOPPING GUARANTEE

Here at cuepower.co.uk, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at cuepower.co.uk just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at cuepower.co.uk as you do everywhere else that you shop. To that end we have partnered with PayPoint for all online credit card transactions. PayPoint uses Secure Sockets Layer (SSL) security to protect merchant transactions.

cuepower.co.uk respects your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

Basic customer information: name, address, telephone number, fax number and payment information (e.g., credit card number and billing address).

  • The information we collect is used for internal review to improve the content of our Web site only.
  • With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
  • If you no longer wish to receive e-mail from us, please let us know by sending an e-mail to the address above.
  • Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding their order(s).
  • With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
  • We provide site visitors the ability to change/update their information online.
  • Consumers can access this information by logging into http://www.cuepower.co.uk
  • With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server (PayPoint). We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
  • cuepower.co.uk does not hold any financial information whatsoever, we do have access to limited individual transaction information so as we can issue re-funds and check that transactions have gone through correctly but this information is only held for 60 days.

 

RETURNS POLICY

RETURNING UNDAMAGED GOODS:
Contact Cuepower.co.uk before returning goods. We will advise the best way to return the items to us. For smaller more manageable items, it is usually most efficient to send items by recorded post. You will be responsible for the return costs and its safe arrival to us. We accept no responsibility for loss or damage so please ensure it is sent by recorded delivery and appropriately insured. For larger items (for example pool tables) we will arrange for our courier to collect at the same cost of the original delivery to you. Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods readily available for collection.

I n the event that Cuepower.co.uk at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply), agrees to accept the return for credit of unwanted products, the goods must be returned with Cuepower.co.uk’s prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition. If any items are missing in the original sale we will deduct the costs from the refund due. All goods returned in these circumstances (except where the Consumer Protection (Distance Selling) Regulations 2000 apply) will be subject to a 30% re-stocking fee of Cuepower.co.uk’s sale price for the goods.

Please allow 4 weeks for domestic (UK) returns to be processed, or 4 to 6 weeks for international returns.

The Consumer Protection (Distance Selling) Regulations 2000

  • Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the Cuepower.co.uk website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 (‘the Regulations’).
  • If the Regulations apply, Customers may cancel goods purchased from Cuepower.co.uk by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at Cuepower.co.uk Unit 3, Coach Close, Shireoaks Triangle Business Estate, Worksop. Nottinghamshire. S81 8AP.
    England. or by e-mail to sales@cuepower.co.uk
  • The notice of cancellation must be delivered within 7 working days of the day after date of delivery of the goods.
  • The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Cuepower.co.uk, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.
  • The Customer is under a duty to retain possession of the goods whilst awaiting return to Cuepower.co.uk and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.
  • The right to cancel does not apply to personalised goods or goods made to a consumer’s specification.

 

RETURNING DAMAGED / FAULTY GOODS
If you receive goods that have been damaged in transit or appear to be faulty please contact us to arrange for a collection of the goods, and then to arrange a replacement or refund. This may only be possible if you notify us in writing before the 7 working day cooling off period has lapsed.
Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods readily available for collection.
Where a replacement is required we will try to arrange to replace the item at the same time as collecting the faulty or damaged item. If no replacement is required you will receive a full refund of the items including any delivery costs.

REMITTANCE TERMS

Any refund will be made within 30 days of either return of unwanted or damaged goods, or the cancellation of an order, but as soon as possible